Online Prescription Service Delivery

How will my medicine be delivered?

  • Free delivery via Royal Mail Postal Service within 2-5 days, for all NHS prescription items. Posted through the letterbox with no signature required.
  • Next day delivery available for a fee of £5.99. Signature required at time of delivery.
  • Your confidentiality is protected by discreet, tamperproof packaging

What if my medication includes a fridge item?

  • Fridge items are specially packed to ensure medicines remain at a temperature between 2-8°C
  • Posted via Royal Mail 24 tracked (Signature required at time of delivery)
  • Notification details for collection will be left by Royal Mail if you are not in at time of delivery BUT package MUST be collected within in 24 hours.

What if my medication includes a controlled drug?

  • Posted via Royal Mail Track and Trace (Signature required at time of delivery)
  • Notification details for collection will be left by Royal Mail if you are not in at time of delivery BUT package MUST be collected within in 24 hours. 

Is delivery always free?

  • Yes this is a Free Service unless you choose Next Day Tracked Delivery when there will be a £5.99 charge.

What if I’m out at the time of delivery?

  • We aim to try and deliver all of our medication in packaging that allows it to go through your letterbox. However, if the medication is too large or contains a fridge line or controlled drug then we will require a signature and therefore can’t post it through the letterbox.
  • If you are out in these circumstances, a card will be left allowing you to either rearrange delivery or give information on where to collect.